Frequently Asked Questions
Get detailed answers to your questions regarding billing and shipping, returns, exchanges, credits, damages, warranty information, and payment options. If you have inquiries beyond what's covered here, our dedicated customer service team is here to help.
How to Order
Ordering from Tempo Time is simple. Just call or email us with the items you want, and our dedicated customer service team will promptly confirm your order. We're here to make the process effortless for you.
Billing + Shipping
Opening orders need to be prepaid. We accept Company cheques, Visa, M/C, Amex, or E-Transfer. Approved Accounts will receive 60-day terms.
Click Here to download our credit application.
For more information about shipping, see our shipping policy.
Returns, Exchanges, Credits + Damages
Tempo Time does not charge a restocking fee, however, you are responsible for all original shipping and handling charges, as well as the return shipping charges. You can return items to our store in person, by mail or by courier. Follow the instructions below to return your items.
For all returns and exchanges, you will need the following:
The original receipts (invoices) from your purchase: call us at 888-335-8463 for a copy.
Original package and all items: originally included by the manufacturer or Tempo Time (including all manuals, accessories and gifts with purchase or other included or bonus items). Your name, company name, address, phone number and signature. Contact information was provided when the order was placed (name, address, postal code, phone, and email).
An RGA number: Please call Tempo Time at 888-335-8463 or email us at info@tempotime.ca for a Returned Goods Authorization Number.
Send all returns to:
20 Benjamin Road, Waterloo, ON, N2V 2J9
Important:
In the event a returned order has items missing or is not in the original packaging, the order may be refused, or the value of the missing materials, including gifts with purchase or other included or bonus items (e.g. a gift card), may be deducted from the total credit amount. Tempo Time will not credit the original shipping charge or pay return shipping unless the item is deemed defective.
Payment Options
Tempo Time accepts the following terms of payment:
Company Cheque
Visa
MasterCard
AMEX
PayPal
E-Transfer
Warranty
At Tempo Time, our clocks are designed to give years of satisfactory performance. We warrant the clocks against any original defect for two years from the date of purchase, provided that it has not been tampered with or subjected to any misuse, abuse, neglect or accident, and we agree to repair or replace it at our discretion, any original defect within two years. Batteries should be replaced at least once a year.
Procedure for Return
Include a letter describing the problem experienced with your clock, and clearly show your business name and return address. Your clocks should be carefully protected and shipped in a carton by prepaid and insured post or Courier to the appropriate address below.
Important:
Shipping damage nullifies your guarantee.
Send to:
Tempo Time
20 Benjamin Road, Waterloo, ON, N2V 2J9